Job Description
Frasers Group is rethinking retail and we are looking for an IT Service Desk Junior Analyst to join our team. This role is an office‑based position operating within a 7 am to 9 pm shift pattern, with weekend work on a 1 in 4 weeks basis. The opportunity is ideal for someone eager to kick‑start a career in tech, gain knowledge, and grow with our business.
Responsibilities
1. Take responsibility for IT support queries from our Head Office, Warehouses and Retail globally.
2. Provide a broad range of IT support via our contact centre and ticketing systems.
3. Taught various troubleshooting methods and proactively manage a ticketing queue, escalating issues to senior team members when necessary.
4. Write technical documentation and knowledge articles.
5. Assist the wider IT teams with the preparation of hardware/software when necessary.
Qualifications
* No prior experience needed; demonstrate a passion for IT and a desire to develop your skillset.
* Team‑focused and able to communicate effectively with colleagues to offer and receive support and advice.
* Problem‑solving mindset, thinking logically and calmly under pressure.
* Able to proactively manage and prioritise a busy workload.
* Experience in a customer‑facing role and/or a retail/warehouse environment is desirable but not essential.
Benefits & Perks
* Reward, Recognition and Opportunities – Frasers Champion peer‑nominated scheme.
* Frasers Festival – celebration across UK and Europe.
* CEO Sessions – quarterly leadership engagement.
* Retail Reconnect – annual two‑day store or warehouse immersion.
* Frasers Fit – free gym classes and discounted memberships.
* Retail Trust – 24‑hour wellbeing helpline, counselling and financial/legal support.
Next Steps
Our Recruitment Team will review applications and all candidates will receive a response. Shortlisted applicants may be asked to confirm key details before completing behavioural interview questions focused on our culture and values. Successful applicants will be invited to a final on‑site interview with the team.
#J-18808-Ljbffr