Hybrid – with office base in Lichfield
Fixed Term – 6 months (potential to become permanent)
Closing Date: 23rd of July 2025
Be the Organised Force Behind Quality Care
We’re looking for a proactive, detail-driven Care Quality Administrator to join our dynamic Investigations Team. If you thrive on attention to detail, keeping things moving, communicating clearly, and juggling priorities — we want to hear from you.
In this pivotal role, you’ll help ensure the smooth running of care quality investigations by managing shared inboxes, coordinating calls, scheduling meetings, reviewing data and ensuring vital information flows to the right people at the right time.
What You’ll Be Doing
Handling incoming and outgoing calls with professionalism and empathy
Managing case records and keeping internal systems updated
Reviewing reports, following up on actions, and flagging gaps or delays
Drafting clear, concise, and professional emails
Scheduling meetings, preparing documentation, and taking minutes
Producing regular reports for senior leaders and stakeholders
What You’ll Bring
A natural organiser with excellent attention to detail
Confident and professional communication skills — both written and verbal
Ability to remain calm under pressure and on the phone
Proficiency in Microsoft Outlook, Word, and Excel
A collaborative approach and strong initiative
Knowledge of the social care or regulatory sector (desirable)
Why Join Us?
You’ll be part of a passionate team making a real difference to care quality across our organisation. We offer a supportive working environment, hybrid flexibility, and ongoing development opportunities — with the potential for this role to become permanent.
Benefits with Voyage Care:
Comprehensive induction and commitment to ongoing training.
25 days annual leave plus bank holiday.
Employee discount app – offering discounts at leading retail stores and leisure attractions.
Funded Blue Light Card – hundreds of discounts at high street retailers and restaurants.
Enhanced family leave - so you can make the most of precious family moments.
Supporting your wellbeing through access to a free 24/7 external counselling service.
Access to external Wagestream app – allowing you to withdraw your pay as it’s earnt.
Pension scheme and life assurance policy – offering security for you and your loved ones.Long service awards – to reward loyalty and longevity with Voyage Care
Refer a friend bonuses – earn money for referring hard-working people like you