🌟 Welcome to First Fence - where security meets innovation! 🌟
As industry pioneers in Security and Temporary Fencing, we're all about unbeatable service and competitive prices. Our dedicated team goes above and beyond to exceed customer expectations.
Salary: £26,180.54 per annum.
Hours: 37.5 hours per week
Location: Kiln Way, Swadlincote, DE11 8EA
🚀 Why First Fence?
* 🚚 Same-day delivery across the UK
* 🌍 Six strategic locations, including our National Distribution Centre
* 📈 Extraordinary growth since 2010
* 🏗️ Industry innovators setting new standards
Ready for an exciting journey in a thriving company? Join First Fence, where we're not just securing spaces; we're securing the future. 🛡️💼 #FirstFence #SecurityInnovation #JoinOurTeam
The Sales Administrator Team Leader will play a vital role in driving the sales admin team to new heights! Working as a team, you will be able to make the most out of every opportunity and provide truly excellent customer service for all our customers, whilst developing your team as a priority.
Key Responsibilities:
* Customer Service: Act as a key link with Sales and Customer Service. Serve as an escalation point for complex or challenging customer calls and inquiries, ensuring resolution is reached promptly and professionally, monitor team call quality and adherence to customer service standards, providing immediate coaching and feedback to ensure maximum customer satisfaction and retention.
* KPI Management: Monitoring team performance against KPIs, advising of areas for improvement or training. Preparing various reports, spot checks, and providing feedback, including analysing daily reports to help support growth and potential within the team and reporting back to the Sales Manager.
* Training and Development: Ensure comprehensive and ongoing training is provided to all colleagues on product knowledge, actively coach and mentor team members to foster professional development and build a high performing team culture.
* Managing People: Lead, motivate, and inspire the team with a positive, results-driven approach. Conduct all necessary HR management duties, including, mid-month reviews, observations, and feedbacks, communicating as required with the Sales Manager on performance reviews, disciplinary procedures, and return-to-work interviews.
* Sales Support: Assist sales representatives with preparing quotes and proposals for prospective clients, reach out to customers via phone to follow up on quotations.
* Collaboration: Provide support to other key roles in the business where required through the admin team, by covering hire inbox, account applications and reception calls.
* Order Processing: Process sales orders accurately and efficiently, entering orders into the system and contact customers for any missing information and assist with enquiries.
This list is not exhaustive
How You'll Do It:
* You will have great attention to detail.
* You are able to use your own initiative.
* You are reliable.
* You behave in a professional and orderly manner.
* You will be hospitable and courteous to any colleagues and customers.
* Project confidence and enthusiasm.
* Self-motivated, with the ability to demonstrate initiative to contribute to the team’s success.
* Ability to plan, organise and prioritise workloads.
* Work flexibly across all departments where necessary.
* Take out of hours calls where required to support the sales department.
🌟 Join Us for a Career Beyond Ordinary! 🌟
Discover a workplace that values your well-being and success. At First Fence, we're not just offering a job – we're offering a lifestyle!
✨ Benefits Snapshot:
🚴♀️ Cycle to Work Scheme
💸 Benefits Platform
🌈 Holistic Wellbeing Platform
🆘 24/7 Employee Assist Programme
🌴 33 Days Annual Leave (inclusive of Bank Holidays)
🛍️ Employee Product Discounts
🏆 Recognition Rewards
🌴 Holiday Purchase Scheme
Ready for a career that cares about YOU? Apply now and let's redefine success together! 💼🚀 #JoinTheTeam #CareerGrowth #WellnessMatters #FirstFence
At First Fence, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe in the principles of Equality, Diversity, and Inclusion (EDI), and we promote a culture that celebrates individual differences and embraces a wide range of perspectives. We firmly stand against any form of discrimination based on race, ethnicity, gender, sexual orientation, religion, age, disability, or any other characteristic protected by law. Our recruitment process is fair and unbiased, ensuring that all applicants are evaluated solely on their qualifications, skills, and experience. We strive to provide equal opportunities for career growth and development, and we encourage individuals from all backgrounds to apply. By joining our team, you will become part of a vibrant and inclusive community where your unique contributions are valued, and where diversity is not only respected but celebrated.