Bar / Front of House Supervisor - Thames Ditton, Surrey Job Type: Part Time About Us: Located in the heart of Thames Ditton, our private health club is not just another corporate gym. As a not-for-profit organisation, we pride ourselves on being welcoming, supportive, and independent. We offer a personalised approach to fitness and well -being, creating an environment where members and staff alike feel valued and inspired. Job Purpose: We’re looking for a friendly and motivated Bar Supervisor to oversee the daily operations of Basil’s Bar. You’ll ensure a welcoming atmosphere, high service standards, and smooth bar operations while supporting and leading the team. Role and Responsibilities: Members: Build relationships with members, address their feedback, and ensure a personalised and friendly experience. Handle complaints and follow up with relevant manager Customer Service – Maintain a welcoming and friendly atmosphere, handle queries, and ensure cleanliness and compliance. People: Team Leadership – Train, support, and motivate staff to deliver outstanding service. Communication & Reporting – Provide shift reports, update management, and liaise with event organisers. Conduct performance Management reviews with Bar Manager Operations: Health & Safety Compliance: Maintain high standards of health and safety, ensuring all policies are followed. Daily Operations – Supervise bar service, ensuring efficiency and excellent customer experience. Act as the lead when the manager is absent. Closing & Events – Oversee bar operations during events, manage closing duties, secure the premises, and follow all procedures. Stock & Inventory – Monitor stock levels, restock as needed, and ensure vending machines are maintained. Compliance & Safety – Ensure adherence to licensing laws, health & safety regulations, and company policies. Finance: Maintain excellent stock control Work with Bar Manager to maintain budgets and cost control Cultural / Values Commit to the company values and personality. Our Values: Authentic – We are not-for-profit. We are inclusive, unpretentious and trustworthy Supportive – We genuinely care - We are supportive of our community, members and eachother Welcoming – Not just another corporate gym - We do things a little differently United – Coming together on the journey – Developing a unified and capable team committed to our vision Our Personality: Friendly – Outgoing – enthusiastically engages with both colleagues & members Motivated – Positive – Brings a ‘can-do’ energy that brightens up those around them Proud – Engaged – Part of the team, driven to make a genuine contribution Be aware of the core business anchors of Colets and embed them into your department: Create the right environment Being a Great place to work Going Beyond Member Satisfaction Fuelling Surplus to Reinvest KPI’s: Member NPS Score Stock Control Qualifications / Educational Requirements: First Aid and Defibrillator Customer Service Training – Preferred Preferred Skills and Experience: Previous bar or hospitality experience, ideally in a supervisory role. A friendly and approachable attitude with great customer service skills. Strong leadership and team management abilities. Attention to detail, especially with stock control and health & safety. The ability to work evenings, weekends, and during events. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A can-do attitude with the ability to solve problems under pressure. Passionate about making a difference in a not-for-profit environment.