Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you, we would love to have you join us!
Job Description
As an Automation Application Engineer supporting applications, you will help customers support their critical applications built on Rockwell Automation technologies through technical expertise to reduce skills gaps, consultancy to improve their operational efficiency, and support in their times of need.
You will report to the Application Support Supervisor EMEA. This is a hybrid work schedule role located in Milton Keynes, UK. You may need to work in other Rockwell Automation offices. You will work on customer sites to support contractual obligations across the UK & Europe.
Your Responsibilities:
1. Lead the resolution of customer issues through problem replication and collaboration with different teams.
2. Coordinate with escalation groups (product development, project delivery teams, third parties, customer application owners) to ensure accurate information transfer for issue resolution.
3. Document all activities and communications in our call handling database to ensure comprehensive and interpretable support.
4. Create and maintain knowledge base articles and other documentation, participating in technical reviews to ensure accuracy and quality.
5. Collaborate with business development teams to scope and review proposals for new application support agreements.
6. Visit customer sites for troubleshooting, information gathering, and relationship building, including delivering customer coaching.
7. Participate in the on-call rotation to support customers outside of office hours in urgent situations.
The Essentials - You Will Have:
* 3+ years of customer support or technical experience, with core knowledge of the FactoryTalk suite, focusing on application code troubleshooting or development, including:
* Microsoft SQL Server
* Industrial Controls Systems
* VMWare or other Virtualization environments
* Cisco/Stratix Switches (CLI)
* Degree in Electrical/Electronic Engineering, Control Engineering, Automation, Computer Science, or IT
* High-level verbal and written English skills in technical contexts
* Proficiency with programmable logic controllers (PLCs)
* This role is suitable for applicants based in Poland willing to travel across Europe and the UK.
The Preferred - You Might Also Have:
* Proficiency in another European language
* Experience with relational databases such as MySQL, PostgreSQL, or Oracle
* Experience with version control tools
What We Offer:
Our benefits include comprehensive programs such as mindfulness with Calm, volunteer paid time off after 6 months, a donation matching program, Employee Assistance Program, personalized wellbeing through OnTrack, and access to a digital professional development library, among others.
At Rockwell Automation, we are committed to a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply—perhaps you're just the right fit for this or other roles.
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Our hybrid policy expects employees to work at least Mondays, Tuesdays, and Thursdays at a Rockwell location unless otherwise required for business reasons.
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