Job description
Position title: Community Wellbeing Coordinator
Hours of work: 14 hours a week
Salary: £ pro rata (based on 14 hrs)
Location: This is a homeworking and community role that includes travel across Norfolk, predominantly Broadland Great Yarmouth and North Norfolk- you will need your own transport.
Please complete an application form to apply for this role we do not accept CVs
If you have any questions or concerns please contact
Interview date is planned for 2nd & 3rd October 2025
Join us in making a real difference to older peoples lives
Age UK Norfolk is seeking a passionate and proactive Community Wellbeing Coordinator to support older people across Broadland, Great Yarmouth, and North Norfolk. This role will support a range of services that focus on reducing loneliness whilst promoting independence, wellbeing, and connections for older people living in Norfolk.
Key Responsibilities
* Working as part of the Companionship team, joining our existing experienced team providing companionship services to adults (50 years and over)
* Visit service users in their homes or care settings to reduce loneliness and isolation following a goal driven process
* Provide telephone befriending calls to provide companionship and reduce loneliness and isolation
* Deliver light touch digital inclusion support to service users helping them engage with the digital world.
* Support service users in reconnecting with their local communities by accompanying them outside their homes.
* Assist in recruiting, vetting, appointing, and training volunteers
* Provide ongoing support and training to volunteers to ensure a high-quality service delivery.
* Comply with all monitoring and evaluation requirements of the Service
* Maintain accurate case files and records.
* Assist with any funding opportunities as required.
* Collaborate with the wider organisation to share best practices and refer service users to other services
* Promote the Service by ways of talks, presentations, articles and interviews.
General:
* To act as an ambassador for Age UK Norfolk.
* To participate in the appraisal scheme and undertake training appropriate to the development of your job role and in line the Organisations statutory obligations.
* To work to the agreed standards and policies of the Organisation
* To carry out other duties that are consistent with the duties and responsibilities of the post.
Person Specification
* Essential Criteria
* Desirable Criteria
Education and Experience
* A high level of written and verbal English and Maths
* Experience of working with people (in a professional or personal context) to Advocate for their views and wishes and get their voice heard.
* Previous experience of working with older people
* Previous experience of working with vulnerable people of any age
* Managed or supported volunteers
Key Skills and abilities
* Excellent Communication skills with a proven ability to communication with older people who have communication barriers.
* Ability to prioritise and plan work; take responsibility in decision making, be very well organised and work independently to meet deadlines.
* Ability to be solution focussed when encountering obstacles as part of day-to-day work.
* Ability to work under pressure.
* Ability to use Microsoft packages e.g. word, Outlook and basic database systems.
Personal Attributes
* Good listening
* Flexible approach
* Committed to working with older vulnerable people
* Empathetic
* Self-motivated
* Passion to support vulnerable people
Other Requirements
* To join and be part the DBS update Service following completion of a satisfactory DBS check.
* Ability to travel independently across Norfolk- Expenses will be paid.
* To be based at home and in the community with some head office working when required.