Job Description
2 months contract with a local authority
Job Purpose
* Provide an efficient and effective high-quality reception/clerical/administrative service while delivering high levels of customer services.
Key Duties/Accountabilities
* Action termination of tenancies including dealing with keys from outgoing tenants
* Register, update, assess, and maintain Housing Register Applications
* Assist with the annual review of the Housing Register, processing and replying to website messages, and dealing with change of circumstances requests
* Provide an initial advice service to customers in housing need and those with a related inquiry, establish needs, and signpost for further assistance as appropriate
* Assist with reception cover
* Input garage applications
* Deal with telephone and face-to-face inquiries
Essential Experience Required
* Experience of working in an office/administration environment is essential
* General administration tasks – typing, answering telephone as the first point of contact is essential
* Knowledge of business processes and I.T. systems used in the administration of front-line service delivery is essential
Essential Qualification Required
* An NVQ II in administration or equivalent or have equivalent relevant experience is essential
Additional Information
* Working hours: 37 hours per week
* It's an office-based role
* The closing date for this position is 27th June 2025
Requirements
Requirements
* Experience in office/administration environment
* NVQ II in administration or equivalent
* Knowledge of business processes and I.T. systems
Requirements
To provide an efficient and effective high quality reception/clerical/administrative service whilst delivering high levels of customer services.