Lead Dental Receptionist - London Bank
13 surgery practice
Exceptionally customer-focused lead receptionist required for private specialist and GDP dental practice, treating professional and corporate patients.
Will be required to drive and deliver outstanding customer service.
Training and development of team to ensure business KPIs are implemented.
Here at Bupa Dental Care, our people are at the heart of everything we do because we care. We have created environments where people can look forward to coming to work, feel empowered, and benefit from working collaboratively with brilliant and talented experts.
Lead Receptionist Role And Responsibilities
* Oversee reception and staff rotas
* Meet and greet patients, providing a great first impression and patient journey
* Book and amend appointments, answer the phone, update patient records
* Coordinate care packages provided by clinicians
* Promote and upsell Bupa Dental Care products and services including Plan options, Finance, and Insurance claims
* Provide excellent customer service face-to-face, via telephone, and email
* Support the Practice Manager and clinical team with the smooth running of the practice
* Handle payments
* Access sensitive information while maintaining patient confidentiality
Your Skills And Experience
* Confident leading a team
* Positive and professional in a fast-paced environment
* Previous administration or receptionist experience, preferably in healthcare
* Strong communication skills face-to-face, via telephone, and email
* Proficient with Microsoft Word and Outlook; strong organization skills
* Experience promoting company products and services
* Preferred Dentally experience
Your Salary And Benefits
We make life better for millions, including you. Benefits include:
* Competitive pay rates with opportunities for increase through training and development
* Access to MyHealthcare for support and treatment, plus a £350 annual allowance for healthcare products
* My Bupa Extras discounts and tools for financial wellbeing
* Discounts at gyms and fitness facilities, including online providers
* Comprehensive mental health support programs
* Discounted dental insurance for immediate family
* Additional health benefits like Cycle to Work, free flu vaccination, discounted eye tests, Menopause Plan
* Wagestream for access to income before payday
* Career pathways and support
* And more
Why wait? Apply now and join a brilliant team.
Find us on LinkedIn, Facebook, and Instagram to learn more.
We value diversity and are committed to fair recruitment practices, including reasonable adjustments for applicants with disabilities.
Bupa Dental Care is an equal opportunities employer.
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