Salary: £35,000 - 40,000 per year Requirements: Awareness of machine control environments and PLC programming Understanding of RTOS (real-time operating systems) Exposure to CAD/CAM environments Experience using Salesforce or other ticket-based systems Strong Windows desktop troubleshooting experience Experience supporting commercial software applications Ability to isolate faults across software, OS, drivers, network and hardware Experience providing remote support to customers Responsibilities: Provide remote technical support to customers Troubleshoot Windows-based environments in commercial settings Diagnose and resolve application, OS, driver, network and hardware-related issues Analyse logs (Event Viewer, application logs, etc.) to isolate faults Support commercial software applications beyond basic IT-level queries Follow structured escalation processes when required Document issues and resolutions clearly and professionally Technologies: Hardware Support Network PLC Salesforce Windows More: We are a well-established, internationally recognised engineering technology business dedicated to providing excellent customer support. Our team is looking to appoint an IT Support Engineer who will strengthen our function by supporting external customers with software and application-related issues. We offer a competitive salary of up to £40,000, the opportunity to work in a highly specialised technical environment, and clear long-term progression opportunities for your career development. last updated 9 week of 2026