Role Purpose
This is an opportunity for a motivated and ambitious individual to join our operations team and grow into a key role supporting CBPM customers. The Customer Operations & Planning Coordinator will assist in managing customer relationships, coordinating order fulfilment, and supporting demand and production planning activities.
Key Responsibilities
Customer Support & Account Coordination
- Support the management of CBPM customer accounts.
- Provide clear updates on order status and delivery timelines.
- Assist with resolving customer queries.
Order Processing & Internal Coordination
- Ensure orders are captured accurately and processed internally.
- Coordinate with manufacturing, QA, and logistics to support on‑time delivery.
- Track order progress and flag delays.
Production & Demand Planning Support
- Assist in preparing production schedules.
- Help maintain demand forecasts and planning documents.
- Monitor supply and stock requirements.
Operational & Project Support
- Support continuous improvement initiatives.
- Prepare reports and dashboards.
- Participate in cross‑functional projects.
Skills & Competencies
Essential
- Strong ambition and willingness to learn
- Excellent communication skills
- Highly organised and detail‑oriented
- Proactive and energetic
- Able to manage multiple tasks
Desirable
- Experience in operations, supply chain, customer service, or admin
- Understanding of order management or planning tools