Working with a large housing association in the Durham area, we are looking for an experienced Customer Research and Insight Manager.
What does this role offer?
* 28 days AL + BH
* Hybrid working
* Money saving schemes
* Great work culture and opportunities to grow
* Generous pension scheme
Durham
Customer Research and Insight Manager
Full time | 37 hours per week
£40,000 - £43,000 annual salary
The responsibilities of a Customer Research and Insight Manager include:
* Design and deliver a research and insights strategy using diverse methodologies to ensure tenant voices influence key business decisions
* Oversee the collection of customer satisfaction data, including supplier management, methodology selection, questionnaire design, contact strategies, and analysis frameworks
* Understand and evaluate the complete customer journey to identify key touchpoints, pain points, and moments of truth that impact tenant experiences
* Manage tenant satisfaction measures processes by ensuring robust, compliant methodologies
* Analyzing trends and outliers, and presenting insights through compelling visual presentation
* Manage a Customer Research & Insight Analyst to deliver customer segmentation and create detailed personas that inform service delivery and drive business improvements
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