Overview
The Environment Agency are fully committed to having an inclusive workforce to reflect the communities we serve, so welcome applications from people with diverse backgrounds. We welcome flexible working patterns for all our vacancies, including job share. The team you will join is the Monitoring Data & Systems Team (MDS). We manage important environmental monitoring systems and datasets. You will join a multi‑disciplinary team supporting and learning from colleagues while analysing and improving data that underpins our work. The Technical Officer helps manage these systems and data and provides support to users. You will fulfil a multi‑purpose role, working on our Water Quality systems and data, but will be expected to support other systems and data as needed. You will work closely with team members and can expect to be involved in the following responsibilities:
Responsibilities
* Set up and manage users
* Support users and resolve issues, especially when moving to our new My Environment application
* Update, improve and maintain datasets
* Respond to internal and external data requests
* Support system improvement and upgrade projects
* Participate in incident response duties when required
Qualifications
* Experience working with large complex datasets
* Motivated, organised, friendly, helpful, detail‑oriented, comfortable working in a dispersed team environment
* Proactive and enjoys solving problems
* Excellent written and verbal communication skills; able to convey complex technical information to both technical and non‑technical audiences
* Ability to build and maintain strong relationships, deliver through others and provide excellent customer service
* Experience using and managing environmental monitoring data systems (desirable)
* Experience using PowerBI, Access, Excel, Python, SharePoint Online and R (desirable)
* A working knowledge of water quality monitoring (desirable)
Other
Everyone that joins us is required to undertake training and participate in incident response duties when the need to respond arises. An incident role is an essential part of working for the Environment Agency and an active way to support communities and prevent harm to the environment. Further information on incident response can be found within your candidate pack. You'll have access to our great benefits package, including generous annual leave, excellent pension, flexible working arrangements, and extensive training to develop your career, including apprenticeships.
Assessment & Interview
* Using the STAR technique (Situation, Task, Action and Result) can help when formulating your answers.
* Describe a situation where you have analysed, interpreted, recorded, managed, developed and shared data appropriately for a variety of purposes. Explain how you overcame challenges.
* Describe how you consult and collaborate with customers and partners effectively through awareness raising, education and combined projects, ensuring buy‑in to initiatives and the beneficial promotion of the Environment Agency's duties and policies.
* Provide an example of a time when you used data to address the needs of a customer.
* Provide an example of a time when you solved a problem requiring perseverance and an eye for detail.
Legal & Diversity Statement
The Environment Agency, as a Non‑Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls. Should you wish to become a support supplier on one of these frameworks or contracts, further information can be found on the Government website.
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