Technical Claims Manager – MCL Division: Davies Property Claims Department: Team MCL Location: Home‑Based Reporting to: Head of Operations, MCL The Role in a Nutshell You’ll be the driving force behind a high‑performing team of field‑based adjusters, elevating technical excellence and delivering an exceptional customer experience across High Net Worth, Major Loss, and complex claims. This is a leadership role with real influence — shaping standards, guiding adjusters, and ensuring our service stands out in the market. What will your day look like: What You’ll Lead & Deliver T eam Leadership — Build a motivated, engaged, values‑driven team culture where people thrive. Operational Oversight — Keep Work In Progress under tight review to support smart resource planning. Financial Performance — Hit monthly and annual fee targets for the Technical Team. Quality & Compliance — Audit adjusters regularly and champion continuous improvement. Complaint Resolution — Own complaint cases, guide adjusters, and ensure swift, fair outcomes. Technical Authority — Provide expert guidance, maintain top‑tier technical accuracy, and issue bulletins on legal/market developments. Client Excellence — Understand client needs, produce high‑quality correspondence, and build strong relationships with insurers, brokers, and stakeholders. Collaboration — Work closely with colleagues to deliver outstanding results on individual and portfolio losses. Business Growth — Strengthen existing client relationships and help secure new opportunities. Cross‑Group Integration — Leverage wider Davies Group capabilities to enhance policyholder outcomes. Knowledge and Abilities: What You Bring C laims Leadership Experience — Proven background in a similar technical or managerial role. Professional Progression — Progress toward ACILA/FCILA or equivalent is preferred. People Skills — Outstanding communication, influence, and relationship‑building ability. High‑Net‑Worth & Property Expertise — Strong track record in general property adjusting and HNW claims. Major Loss Exposure — Experience with major losses is a strong advantage. Resilience & Adaptability — Comfortable under pressure and able to pivot quickly as priorities shift. Full UK Driving Licence — Clean and valid. Why This Role Matters You’ll be the technical backbone of the MCL team — the person adjusters rely on, clients trust, and the business looks to for quality, consistency, and leadership. If you thrive in a fast‑moving environment and love shaping high‑performing teams, this role gives you the platform to make a real impact. Benefits Career & Purpose Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities Environmental & Social The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme Financial Health Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan