About Us
AT Management (ATM) is an established contact centre which provides Customer Service/Sales solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and can offer strong development opportunities/career paths for the right individuals looking to join us.
About the Role
Due to significant growth, we are recruiting outstanding individuals to join our existing who make and receive calls in our Leicester office. You will be office-based and we'll provide you with full training to ensure you've got all the tools for success. We are offering a competitive basic salary, incentives and an amazing team culture in a fresh and thriving environment.
After completing our comprehensive training programme, you will be able to:
* Book and reschedule customers appointments via telephone and deal with Customer queries
* Contact customers regarding their appointments
* Take ownership of each and every call to maximise opportunity whilst maintaining a positive customer experience
* Update databases with customer details
* Meet or exceed monthly call and quality performance goals
About You
This position is open to all Whether you are experienced, looking for a new venture or you're looking to kick start your career, all we ask is that you bring your A-game We will train and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed. You will receive ongoing coaching to support your further development.
If the below sounds like you, hit the apply button today to begin your journey with AT Management.
* Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment
* Result orientated and have a determined attitude to achieve your KPIs
* Possess excellent interpersonal and communication skills
* Committed and resilient
* Keen to learn and develop
* The ability to work as part of a team supporting colleagues where necessary
* Commitment to excellence
* IT literate
* Due to the high volume of applications we get, we may close this advert before the closing date
Job Types: Full-time, Permanent
Pay: £25,875.00 per year
Benefits:
* Company pension
* Referral programme
Ability to commute/relocate:
* Leicester LE1: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service: 1 year (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person