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Join a growing tech team as a Service Desk Engineer!
DCS Technology is excited to be partnering with a rapidly expanding client based in Lincolnshire. We're on the lookout for a proactive and customer-focused Service Desk Engineer to be the tech hero our end users need!
What will you be doing?
As the go-to technical first responder, you’ll be the face (and voice!) of IT support. Responsible for handling everything from minor glitches to complex hardware challenges. No two days will be the same!
* Rapidly responding to support tickets via phone, email, and in person.
* Owning and managing support requests with a focus on first-time fixes.
* Diagnosing and documenting incidents following internal policies.
* Providing hands-on support with hardware and server-related issues.
* Running diagnostics to reduce repeat support calls.
* Handling key admin tasks such as account management, equipment tracking, and event log reviews.
* Troubleshooting with a customer-first mindset.
* Continuously upskilling to stay sharp and support swift resolutions.
* Flagging recurring issues or risks to the right teams.
* Sharing your wisdom and best practices with your team and beyond!
What you'll bring
We’re after someone who’s not just tech-savvy but also a fantastic communicator and team player. You’ll thrive in a fast-paced environment and genuinely care about helping people.
You’ll need:
* 2+ years in a service desk or IT support role.
* Excellent troubleshooting and problem-solving skills specifically with Microsoft applications and services.
* The ability to juggle deadlines without compromising service quality.
* Confident, clear communication, both written and verbal.
* A knack for explaining techy stuff in plain English.
* Flexibility and curiosity when it comes to new technologies.
* Familiarity with SLAs and escalation procedures.
What will you receive in return?
Besides the chance to join a growing and supportive tech team, you’ll benefit from:
Location: Lincoln | Salary: Up to £27,000 per annum | Working model: Office-based
Perks: Paid annual leave, company pension, health & wellbeing scheme
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