We are seeking a friendly, organised, and proactive Receptionist/Team Administrator to join our dedicated team supporting the Children, Families and All Age Neurodiversity (CFAAN) services. Based at the Child Development Centre at St Mark's Hospital, you will play a vital role in ensuring a welcoming environment and smooth administrative operations for children, families, and professionals. Our core working hours are Monday to Friday 9:00 - 17:00 but we can offer flexibility around this. Main duties of the job
Responsibilities
* Front-of-House Service: Be the first point of contact for patients, families, staff, and partner organisations, providing a warm and professional welcome.
* Reception & Communication: Manage reception areas, greet and assist patients, handle telephone and email enquiries, and support visitors in navigating the building.
* Administrative Support: Schedule and manage patient appointments, maintain electronic records (RIO), upload documents, process mail, and assist clinical teams with admin tasks.
* Information & Records Management: Ensure accurate data entry, maintain filing systems, update patient demographics, and adhere to Trust policies.
* Supplies & Facilities: Monitor and maintain stock levels of stationery, clinical resources, and service-user supplies; ensure reception and clinical areas are clean, safe, and well-equipped.
* Team Support: Provide admin support to colleagues, contribute to audits and service improvements, and act as a reliable information resource.
* Customer Care & Problem Solving: Communicate effectively in challenging situations, manage complaints professionally, and uphold Trust values in all interactions.
* Training & Development: Complete mandatory training and engage in ongoing professional development.
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Values
* Caring for and about you is our top priority
* Committed to providing good quality, safe services
* Working Together with you to develop innovative solutions
Benefits
Your wellbeing is important to us. Some of the benefits of working for us include:
* Flexible working options to support work-life balance
* 27 days' annual leave rising with service + opportunity to buy and sell
* Generous NHS pension scheme
* Excellent learning and career development opportunities
* 'Cycle to Work' and car leasing scheme including electric vehicles
* Access to a range of wellbeing tools and services
* Discounts at hundreds of popular retailers and restaurants
* Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
* Generous maternity, paternity, adoption and special leave
* Free parking across Trust sites
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