Lead Dental Receptionist
Minto Dental Care and Implant Centre
We are seeking an experienced Lead Dental Receptionist to join our busy dental practice. In this role, you will be the first point of contact for our patients, managing appointments, patient communications, and supporting the dental team to ensure smooth daily operations.
Working Hours:
1. Monday to Thursday: 8:00 AM – 5:15 PM
2. Friday: 8:00 AM – 4:00 PM
Key Responsibilities:
3. Greet and assist patients warmly and professionally
4. Manage appointment scheduling and patient records
5. Coordinate communication between patients and dental staff
6. Handle billing and insurance queries
7. Lead and support the reception team
Requirements:
8. Previous dental or healthcare reception experience preferred
9. Strong communication and organizational skills
10. Ability to multitask in a fast-paced environment
11. Friendly, professional, and patient-focused attitude
Join us at Minto Dental Care and Implant Centre and help us provide outstanding dental care with a smile!
Apply now to become part of our dedicated team.
Here at our people are at the heart of everything we do, because we care. We have created environments where people can look forward to coming to work, feel empowered and benefit from working collaboratively with brilliant and talented experts.
Lead Receptionist role and responsibilities
12. Oversee reception and staff rotas
13. Meeting and greeting patients, providing a great first impression and patient journey
14. Booking and amending appointments, answering the phone, updating patient records
15. Co-ordinating the care packages for our patients that has been provided by our clinicians
16. Confident in promoting and upselling Bupa Dental Care products and services including Plan options, Finance and Insurance claims
17. Excellent customer service skills face to face, telephone and via email
18. Supporting the Practice Manager and clinical team with the smooth running of the practice
19. Handling payments
20. Accessing sensitive information whilst maintaining patient confidentiality
Your skills and experience
21. Confident leading a team
22. Ability to be positive and professional in a fast-paced environment
23. Previous administration or receptionist experience, preferably within a healthcare setting
24. Strong communication skills face to face, via telephone and email
25. Proficient with Microsoft Word and Outlook with overall strong organisation skills
26. Previous experience with promoting company products and services
27. Preferred Dentally experience
Your salary and benefits:
We make life better for millions. That includes yours. Here are just some of the benefits on offer when you join Bupa Dental Care:
28. Competitive pay rates and the opportunity to increase this through training and development
29. Access to MyHealthcare which gives you quick, easy access to free support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support – all available from one phone number. You will also receive the MyHealthcare Allowance, an annual allowance which is redeemable against a menu of Bupa healthcare products, all to the approximate value of £350.
30. My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your financial wellbeing.
31. Access to discounts at a wide variety of gyms and fitness facilities across the UK. This benefit includes access to online digital fitness providers too.
32. Our mental health approach brings together a wide range of support such as our Employee Assistance Programme (EAP), Family Mental HealthLine and access to Personal Energy - Bupa’s own wellbeing programme.
33. Discounted dental insurance which can be extended to immediate family members.
34. Additional health and wellbeing benefits include Cycle to Work Scheme, free annual Flu vaccine, discounted eye tests and Bupa’s Menopause Plan.
35. Wagestream – Access your income before payday, if and when you need it.
36. Access to career pathways and support throughout your working life with Bupa Dental Care
37. And many more, just ask.
Benefits
- Shop discounts (over 700 stores)- Health and wellbeing discounts- Discounted dental insurance- Free CPD- Employee referral scheme- And many more!