Overview
Proud to serve. Proud to keep justice going. Our Team Leaders play a critical role in helping deliver justice. This role enables you to demonstrate and develop leadership skills while ensuring your team delivers excellent administrative support and customer service to service users, the judiciary and management.
HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family Courts and Tribunals in England and Wales. We support service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We are looking for individuals committed to public service and making a difference to apply.
Your role
As a Team Leader, you will:
* Lead your team and focus on your area of work, ensuring priorities are clear and work is well organised.
* Ensure the team is fully skilled to meet objectives and foster wellbeing, motivation and success.
* Contribute to delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary.
* Monitor and analyse performance areas and trends; review procedures and work practices; propose improvements and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role central to the smooth running of operational functions across HMCTS. We support your leadership development through the HMCTS leadership programme, offering activities from development programmes to bite-size guides to build your ability and confidence to lead and inspire others.
Location, hours and working patterns
These operational roles are customer-facing and office-based to provide HMCTS services to the public.
Standard full-time hours: 37 per week. Part-time, flexible and job-sharing patterns are welcome where they meet role demands and are agreed prior to appointment. Applications for part-time/flexible patterns will be considered in accordance with the MoJ Flexible Working policy. For part-time work, the minimum is 30 hours per week over 5 days.
Locations
* Preston Combined Court Centre
* Blackburn Magistrates' Court
Base location: Blackburn Magistrates' Court, with possible travel to Burnley Magistrates' Court (BB11 2BS) one day a week. A reserve list will be managed by location preference and appointments will be in merit list order for each location. Reserved candidates may remain on a locational reserve list for 12 months if they meet the role benchmark.
Contract type and mobility
Fixed term appointments on promotion may be available. Loans/Detached Duty and related terms apply between departments. Details of return and redeployment are as per MoJ policies.
Eligibility and sponsorship
Skilled Worker visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship if you are applying for a Skilled Worker Visa for the first time. Sponsorship may be considered for current Skilled Worker visa holders who have held a visa continuously since before 22 July 2025. Please raise visa eligibility during vetting checks for assessment under immigration rules and transitional provisions. Successful applicants must have the legal right to live and work in the Civil Service and the United Kingdom.
Security and nationality
Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks. This job is broadly open to UK nationals, Irish nationals, Commonwealth nationals with the right to work in the UK, and certain EU/EEA/Swiss nationals with settled or pre-settled status, among others as defined by the UK Immigration rules.
Required qualifications and attributes
* Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
* Experience in an administrative role in a customer-focused environment.
* IT proficiency with the ability to learn and adapt to different technologies and software packages.
* Excellent communication, organisational and prioritisation skills.
Salary and benefits
Salary: £29,303 with a Civil Service defined benefit pension (employer contribution to the Civil Service Pension scheme). Benefits include learning and development opportunities, flexible working options, inclusive culture, annual leave, public holidays, season ticket loan, and more.
Additional information
For more information about the recruitment process, benefits and allowances, please refer to the Candidate Information Page or recruitment portal. The vacancy uses Success Profiles to assess behaviours, strengths and experience, including:
* Making Effective Decisions
* Leadership
* Communicating and Influencing
Feedback will be provided only if you attend an interview or assessment.
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