Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
Scheme Manager : Homeownership : Part Time
Barnards Farm : Seaton
GBP 16,916 : GBP 17,439 per year
25 hours per week
2 Bedroom flat included
We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team. Using your flare for customer service and ability to think on your feet, you'll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.
This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.
The role of Scheme Manager : Homeownership will include:
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Encouraging residents to maintain their well:being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives
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Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales
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Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
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Supervising contractors and works carried out to maximise service delivery
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Ensuring compliance with legislative and regulatory requirements for housing services
Skills and experiences:
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Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
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Experience of good practice for resident involvement or customer participation activities and practices
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Ability to organise and prioritise multiple workloads effectively
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Excellent communication and customer care skills
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A good working knowledge of handling confidential and sensitive information
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A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required
Why work for us?
We are a not:for:profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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GBP 16,916 per annum (rising to GBP 17,439 per annum after 12 months, subject to satisfactory performance)
The full time equivalent salary for this role is GBP 25,374 based on 37.5 hours per week rising to GBP 26,159 after 12 months service and subject to satisfactory performance
View the job profile (if the link is unavailable the Sanctuary careers website)
Closing Date: 17 July 2025
If youre unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you : reserve the right depending on application numbers to close or extend the closing d