We are currently seeking a Night Manager to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton. As a key member of the leadership team, you will be responsible for overseeing the hotel’s overnight operations, ensuring exceptional guest service, safety, security, and a smooth handover to the day team.
Responsibilities
* Leading and supporting the night team to deliver outstanding service.
* Overseeing guest check-ins, check-outs, and overnight guest requests to ensure a seamless experience.
* Managing any guest queries, complaints, or incidents during the night shift in a professional and timely manner.
* Completing night audit procedures and ensuring accurate reporting.
* Ensuring the safety and security of guests, team members, and the hotel throughout the night.
* Conducting regular hotel walks and checks in line with hotel procedures.
* Preparing clear handovers for the morning team and communicating key operational updates.
* Collaborating with other departments to support the overall guest journey.
* Ensuring compliance with Hilton brand standards, health and safety procedures, and hotel policies.
Qualifications
* Hotel Front Office experience required.
* Management experience required.
* Night audit experience preferred.
* Strong problem‑solving skills and the ability to work confidently during overnight operations.
* Excellent communication and guest service skills.
Benefits
* Cycle to work scheme.
* Dedicated employee assistance programme through Health Assured.
* Wagestream financial wellbeing support.
* Complimentary overnight stay to celebrate your work anniversary.
* An extra day’s holiday on your birthday.
* Recommend a Friend: up to £750 when you refer a successful candidate.
* Team Member Travel Programme: discounted hotel nights plus 50% off Food and Beverages.
* Meals provided while on duty.
* Free car park.
* 28 days holiday including bank holidays, increasing yearly to up to 33 days.
If you have previous experience as a Night Manager, Night Supervisor, or in a similar Front Office leadership role within hospitality, apply now and become part of our exceptional team!
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