Permanent - 37.5 hours per week - Hybrid, 2 days on-site per week - Circa £39,167 We are looking for an Income Customer Service Officer to join our Income Customer Service team. Key role responsibilities: Manage leasehold and Rent accounts and other housing related debts on a regular basis in line with Wandle's policies and procedures, in order to identify cases that require action. Negotiate repayment agreements with residents/leaseholders and take corrective action where such agreements are not maintained, adhering to the Ministry of Justice Pre-action Protocal for Rent Possessions. Make regular and early contact with all residents in arrears through home visits, telephone calls, text messages, e-mails and office interviews, someties outside of normal working hours. Prepare and submit cases to the County Court for Possession hearings and attend court hearings and carry out evictions due to rent/service charge arrears. Identify vulnerable residents and make referrals to the resident support team to ensure appropriate support is put in place. Work with the Homeownership, Housing and Legal teams to resolve complex cases. What we are looking for: Knowledge of housing law, the regulatory framework and good practice with regards to debt recovery essentials. Knowledge of leasehold charges (service charges, ground rent) Experience of presenting cases to court and knowledge of the court system and legal remedies relating to debt recovery. Strong communication skills, both written and verbal. For more information on the role, please see attached Role Profile alongside our Benefits flyer. Please access our Recruitment Pack ( Home - Recruitment Pack ) for more information on what it is like to work for Wandle and how our hiring process works. Closing date: 28th May 2026 11:55pm Shortlisting: 29th May 2026 Interviews: 5th June 2026 (Subject to change) Please note that we are unable to sponsor Visa's and the successful applicant must have a valid Right to Work in the United Kingdom and be able to verify this.