Title: Customer Support Lead Location: Solihull (Hybrid - 3 days in the office) Salary: up to £30,000 benefits (Depending on experience) Our client, an exciting Prop-tech business are looking Customer Support Lead ideally with a background in Estate agency / Letting agency. You will report into the Customer Support Team manager and be involved in Driving productivity to hit team goals, reach KPI's and SLA's through collaboration and teamwork. You will also deputise in the absence of the Manager (produce reports, attend meetings) You will supervise ticket & call management within the framework provided by the Customer Support Manager, delivering to agreed SLAs. You will act as a first point of contact for internal and customer escalations relating to Customer Support tickets. Required skills / Experience: * 3 years customer service experience * Experience of working in a Service Delivery environment * Experience of leading people Desirable skills: * ITIL * Background / knowledge of the Estate / Letting agency world