Veterinary Receptionist
We are looking for a dedicated individual to join our fantastic Totton and Lyndhurst practices as a receptionist. As a Veterinary Receptionist, you'll be the first point of contact for our clients and play a vital role in delivering exceptional customer service.
Your Responsibilities Will Include
* Warmly welcoming clients and their pets with a friendly, compassionate, and helpful approach
* Managing the appointment diary efficiently, including online bookings and emergency scheduling
* Maintaining accurate client records in compliance with GDPR
* Handling busy phone lines, emails, and other communications professionally
* Registering clients for the Pet Health Club and assisting with related queries
* Processing payments, cashing up, managing client orders, and handling repeat prescriptions
* Unpacking deliveries and helping maintain stock levels
* Ensuring the reception, waiting area, and consulting rooms are clean, organised, and welcoming
* Keeping up to date with ongoing online company training
About Us
Totton and Lyndhurst Vets is a well‑established, two‑site veterinary practice that has proudly served our community for over 35 years. We're passionate about providing expert care while building lasting relationships with our clients and their beloved pets. Our Lyndhurst branch, nestled in a charming thatched cottage in the heart of the New Forest, offers a quieter, more intimate setting, while our Totton practice is a vibrant and busy clinic located just outside Southampton — only a 10‑minute drive from the forest, making it easily accessible while still close to nature. We're proud to have a team of highly skilled veterinarians and dedicated support staff who share a deep commitment to animal welfare. Our services range from routine preventive care to advanced diagnostics and surgical procedures, all tailored to meet the individual needs of each pet. Both sites are equipped with modern facilities and the latest veterinary technology, ensuring we deliver the highest standard of care in a welcoming and compassionate environment.
What We're Looking For
* Has experience working in a busy veterinary practice (ideal but not necessary)
* Is positive, proactive, and supportive in their approach
* Possesses excellent communication and organisational skills
* Has strong attention to detail and thrives in a fast‑paced, client‑facing role
* Is confident working independently, especially during Saturday shifts
Why Join Us?
* Be part of a friendly, passionate team that truly values its people
* Work in a beautiful New Forest setting with easy access to Southampton
* Enjoy a varied and rewarding role with opportunities for growth and development
* Make a meaningful impact in the lives of pets and their owners
Your shift pattern
This is a part‑time role working 30 hours per week across a variety of shifts. You will work independently on Saturdays as the sole receptionist, supported by our Veterinary Nurses.
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday added to your holiday allowance
* Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non‑accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – reward gateway giving discounts and cashback with 100’s of retailers
* Pension scheme
* Discounted staff pet care
Seniority level
* Entry level
Employment type
* Part‑time
Job function
* Health Care Provider
Industries
* Veterinary
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