Customer representative Permanent - Full-Time Salary - Up to £24,570 Location - Basingstoke The Opportunity This is a great opportunity to join a leading company within the financial services that puts customer service at the heart of everything it does. As a Customer Service Representative, you'll play an important role in supporting customers, using your natural empathy, listening skills, and ability to explain complex information in a clear and straightforward way. From your first day, you'll receive thorough training, both in groups and one-to-one to help you develop and succeed in the role. Day to day, you'll be helping customers understand their pension values, resolving queries, providing information on financial products, and working alongside independent financial advisers where needed. All while delivering a consistently high level of service. What We're Looking For Have experience working in a customer service or call centre environment Take pride in delivering outstanding customer service Are confident using both phone systems and computer applications Are keen to spot opportunities for improvement and contribute to positive change Able to manage self-workload and tasks Benefits Salary up to £24,570 Flexible working Annual bonus scheme Pension match contribution Well-being Medical and Health covers More available upon request If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team! Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.