Job Description
Position: Luxury Residential ConciergeLocation: Belgravia, LondonHours of work: 20:00pm to 08:00am (4 nights on 4 nights off)
Salary: £29,000 p/annum
About the Role
The Concierge serves as the face of the building and plays a critical role in creating an exceptional living experience. You will be responsible for delivering a world-class, personalised service that reflects the prestige of the building and the expectations of its residents. This role combines front-of-house excellence, lifestyle assistance, operational coordination, and discreet support while ensuring the residence is safe, welcoming, and efficiently run.
Key Responsibilities
* Provide a warm, polished, and professional welcome to residents and their guests.
* Build positive relationships with residents while maintaining absolute discretion at all times.
Building Operations & Coordination
* Maintain an immaculate reception and lobby area at all times.
* Manage all incoming deliveries, mail, and packages, ensuring secure and timely distribution.
* Log and report maintenance issues, liaising with contractors and the Building/Estates Manager to ensure swift resolution.
* Monitor CCTV, access control systems, and general security to safeguard the building.
* Maintain accurate daily logs, incident reports, and handover notes.
Security & Compliance
* Ensure only authorised residents, guests, and contractors access the property.
* Uphold health & safety standards and emergency procedures.
* Assist in evacuations or incidents with calm, clear communication.
Key Skills & Attributes
* Previous experience as a high-end residential concierge or luxury hotel receptionist
* Impeccable personal presentation and refined communication skills.
* Exceptional customer service ethos with a genuine desire to go above and beyond.
* High emotional intelligence, diplomacy, and discretion.
* Ability to multitask effectively and remain composed under pressure.
* Strong organisational skills with meticulous attention to detail.
* Tech-literate with familiarity in building management systems (BMS), digital logs, and access control software.
Requirements
* Right to work in the UK.
* Flexibility to work a shift pattern - 4 nights on 4 nights off
* Excellent spoken and written English; additional languages a strong advantage.
What We Offer
* Competitive salary commensurate with experience and annual salary reviews.
* A prestigious working environment in one of London's most exclusive neighbourhoods.
* Opportunities for ongoing training and personal development.
* Discounted gym membership to help with well-being.
* Enhance pension
* The chance to play a key role in shaping a seamless and exceptional resident experience.