Overview
Join to apply for the Property Support Administrator role at DJ Alexander. This is a permanent position located in our Dundee Office. Working hours are Monday to Friday, 9am – 5pm. Salary range: £21,500 - £22,500.
Responsibilities
* Offer walk-in client’s advice and guidance and resolve issues where possible or pass clients to colleagues for further advice if required.
* Manage mail received and forward to the appropriate team.
* Provide administrative support to colleagues within the team.
* Manage and record the movement of keys to and from contractors, tenants, landlords and Property Managers.
* Ensure that the key management process is followed.
* Order Let Boards / let by stickers and arrange removal of let boards.
* Prepare adverts ahead of marketing and advise portfolio team of any issues. Update the advertising spreadsheet.
* Book and amend property inspections.
* Open and close the office as per the procedure.
* Answer calls into the PM and sales line.
* Attend and respond to emails into the Glasgow Team inbox and escalate where needed.
* Book market appraisals.
* Send home reports to potential sales viewers and book sales viewings.
* Print out and manage property window card displays.
* Advise of office supply requirements (coffee, tea, stationery, etc.).
Qualifications
* Ideally at least 1 year’s Property Management experience, but not essential; it is preferable and will ease the transition with some sector knowledge.
* Excellent customer services skills
* Strong IT skills, MS Word, Excel
* Passionate about customer service and driven to deliver the best outcome for the customer.
* Excellent written and verbal communication in keeping with the professional image of the business.
* Ability to relay information with confidence and seek support from peers when needed to ensure correct information is delivered.
* Good attention to detail and ability to use business systems to steer decision making
* Strong administration and coordination skills
* Ability to multi-task and thrive in a fast-paced environment
* Pro-active "can do" approach
* Good team worker and player
* Excellent time management, organisational and prioritisation skills
* Good knowledge of Microsoft Outlook, Word and Excel and ability to learn new operating systems to use management software
* Professional and presentable
* Reliable, flexible and friendly
* Current legal right to work in the UK
Benefits
* Smart spending app with discounts at over 900 retailers and access to a wellbeing centre with resources for activity, healthy eating, financial wellbeing, and mental health.
* Employee Assistance Programme with free counselling sessions.
* Annual leave purchase scheme (buy up to 5 extra days).
* Smart Tech Scheme for gadgets and appliances.
* Cycle2Work Scheme to reduce carbon footprint.
* Enhanced Family Friendly Leave (maternity, paternity, adoption, IVF).
* Competitive base pay with incentivised commission and performance bonuses for most roles.
* Length-of-service celebrations and loyalty recognition.
* Pension provision and retirement planning support.
* Funding for professional qualifications to support career development.
* Company socials to foster team connection.
DJ Alexander values diversity and inclusion and welcomes applicants of all nationalities, backgrounds, abilities, and perspectives. Apply today.
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