Overview
Lettings Property Maintenance and Compliance Manager - up to £35k dependent on experience
A proactive and organised Property Operations Manager (Maintenance & Compliance) is sought to join a leading independent Lettings and Estate Agency brand in the Northampton area. The role is a hands-on operational position responsible for taking ownership of property maintenance and compliance across the portfolio, ensuring properties are safe, compliant and maintained to a high standard. The role reports to a Director and supports day-to-day operations with the lettings team.
Key duties and responsibilities
* Taking ownership of maintenance and compliance across the property portfolio
* Managing contractor relationships and performance to ensure works are completed to a high standard
* Working closely with the lettings team to coordinate maintenance, compliance and property readiness
* Reporting directly to a Director on performance, risks and key updates
* Monitoring compliance deadlines and ensuring zero lapses across all properties
* Identifying and improving processes to increase efficiency and service levels
* Managing costs and ensuring value for money across all maintenance works
* Coordinating and overseeing property maintenance issues from report to resolution
* Liaising with landlords, tenants and contractors to ensure timely completion of works
* Managing and tracking all compliance requirements including Gas Safety, EICR, EPC, Fire Safety and other regulatory requirements
General Duties
* Supporting the lettings team with ad‑hoc property viewings when required (approximately 25–30% of the role)
* Supporting the lettings and property management teams with day‑to‑day operations
* Handling incoming calls and queries related to maintenance and compliance
* Updating internal systems with accurate and timely information
* Assisting with other ad‑hoc duties as required by Directors
Knowledge, Skills and Experience
* Minimum 3–5 years’ experience in property management, lettings, or maintenance coordination
* Strong working knowledge of property compliance and legislation (essential)
* Experience managing contractors and overseeing maintenance workflows
* Proven ability to manage a property portfolio independently
* Excellent organisational and time management skills
* Strong attention to detail and ability to prioritise effectively
* Confident decision-maker with problem-solving ability
* Excellent communication and customer service skills
* Good working knowledge of Microsoft Office systems
* Full UK driving licence and access to a vehicle (essential)
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