Overview
Receptionist, Malmaison – Malmaison, Oxford
Rate of pay £13.13 / 40 hours per week • Type of contract: Permanent • Location: Oxford
We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison. You will be the face of our hotel, provide excellent service, and help ensure guests have a memorable experience.
You must have a natural hospitality charm and a passion for service. You will strive to make our guests’ experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes. You are the first and last person our guests see, setting the tone for their visit and ensuring everything goes above and beyond before they leave.
Malmaison encourages internal development and progression, with a pathway for possible supervisory roles in the future. The business is pursuing apprenticeship opportunities after the probationary period.
Responsibilities
* Greet and assist guests, manage front-of-house reception duties, and handle queries with a positive hospitality mindset.
* Maintain high standards of guest service and contribute to a welcoming hotel environment.
* Collaborate with team members to ensure smooth operation of the front desk and related areas.
Benefits
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night
* Discounted Friends and Family Room Rate with 50% off best available rate
* 35% off your bill when you dine in our Brasseries and Bistros
* Fully funded Apprenticeship programmes to support career development
* High Street Discounts on a range of shops, experiences, holidays and more
* Cycle to work scheme – save up to 40% on bikes
* Healthcare Cash Plans – dental, optical, medical and more
* Referral schemes up to £1500
* A suitable uniform and opportunities for recognition
* Wellness and campaign days promoting healthy living and engagement
* Wagestream – access to earned wages ahead of payday
* Complimentary stays on your 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast
* Support for charitable initiatives and an Employee Assistance Programme – free, confidential advice 24/7
Our Sustainability Goals
* 100% of electricity generated from renewable energy
* Minimum 70% waste recycling in hotels
* Chemical-free cleaning system in bedrooms and public areas; enzyme-based eco-friendly kitchen system
* Volunteer to work for sustainable charities 2 days per year on full pay
Interested?? Click Apply Now
Salary & Contract Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Administrative
* Industry: Hospitality
Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
#J-18808-Ljbffr