Job Description
Our client is looking to recruit an Administrator / Diary Planner for their office in Brighton, close to the train station. This is a permanent role. Working hours are from 08:30 am to 5:00 pm, Monday to Friday. However, our client will consider part-time hours for the right candidate, which can be discussed.
The main responsibilities include:
1. Taking phone calls, directing them appropriately, and adding notes to deals as required.
2. Providing assistance when answering phone calls in a helpful manner.
3. Supporting clients effectively.
4. Managing Moneypenny messages and ensuring they reach the correct person.
5. Handling enquiry emails, adding new leads, and managing general emails.
6. Responding daily to TrustPilot reviews.
7. Printing, binding, and posting documents daily.
8. Answering general questions about the company's services.
9. Connecting clients to the sales team.
10. Interacting with other departments such as surveyors and sales team.
11. Planning diaries by calling clients and agents, and updating systems.
12. Designing efficient driving routes for surveyors using Optimo Route and Google Maps, ensuring minimal driving time and meeting appointment schedules.
13. Scheduling surveyor appointments with clients and updating access information.
14. Revising appointments as needed, handling cancellations and rebookings.
15. Updating notes on files from surveyors.
16. Taking payments over the phone.
17. Performing other administrative duties as required, including holiday and sickness cover.
18. Building rapport with clients and surveyors to keep them informed.
19. Handling minor grievances and complaints professionally.
The ideal candidate will represent the business positively and professionally at all times.
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