Job Description
An exciting opportunity has arisen for a Seller Account Executive to join a fast-growing and ambitious retail business at its Head Office in Plymouth. This role is ideal for someone with a strong interest in e-commerce and marketplaces, looking to develop their career in a dynamic and fast-paced environment.
You will be responsible for managing a portfolio of marketplace sellers, supporting their growth and performance while ensuring a high-quality seller experience. Acting as the first point of contact, you will play a key role in day-to-day seller operations, relationship management and continuous improvement initiatives.
Key Responsibilities
* Manage relationships with a portfolio of marketplace sellers, focusing on performance optimisation, sales growth, and retention.
* Support sellers in aligning with overall marketplace product strategy and business objectives.
* Identify opportunities to improve product visibility, expand product ranges, and drive sales performance.
* Conduct regular performance reviews and provide data-driven insights and recommendations.
* Deliver enhanced support to key sellers through proactive engagement and tailored guidance.
* Ensure seller compliance with platform policies, as well as legal and regulatory requirements.
* Coordinate promotional activity, pricing updates, and campaign execution.
* Collaborate with internal teams (e.g. Marketing, Finance, Operations, New Business) to resolve issues and improve processes.
* Optimise product listings, including content, pricing, and availability.
* Monitor seller performance metrics such as order flow, stock levels, and service standards.
* Act as the first point of contact for seller queries, ensuring timely and effective resolution.
* Manage support tickets via internal systems, maintaining clear and consistent communication.
* Assist with onboarding new products and sellers, ensuring accuracy and efficiency.
* Analyse marketplace data and produce reports to support decision-making.
* Identify recurring issues and contribute to continuous improvement of marketplace processes and functionality.
* Support resolution of customer service issues and returns in collaboration with relevant stakeholders.
Skills & Experience
* 02 years experience or a strong interest in e-commerce or marketplace environments (including internships or academic work).
* Strong analytical skills with proficiency in Microsoft Excel (formulas, data analysis, reporting).
* Excellent communication and problem-solving abilities.
* Ability to manage multiple tasks, prioritise workload, and meet deadlines in a fast-paced environment.
* Experience working cross-functionally with operational or technical teams is advantageous.
Additional Information This is a fantastic opportunity to join a growing business where you can develop your skills in marketplace operations, seller management, and e-commerce strategy.
If you are interested or have the relevant experience and are currently looking for a new challenge then please submit an up to date CV by clicking the apply button.
For an informal chat please phone 01752 252533 and ask for Laura. Many thanks for your interest.
JBRP1_UKTJ