Sales Administrator Permanent / Monday - Friday 9am - 5pm on site Stoke on Trent £25,000 annual bonus benefits We're working with a leading international manufacturer and supplier within the furniture sector, known for their design-led products, global reach, and commitment to customer satisfaction. They're now looking to add a proactive and detail-focused Sales Administrator to their growing UK team. A hugely successful company who supply retailers, national accounts and distributors to provide the best possible products and customer experience. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the pre and post sales services. We are looking for someone who can work cross functionally in a small, but mighty team and is happy to pick up multiple tasks with various workloads. Key Responsibilities Order Processing Accurately inputting sales orders into internal systems Ensuring all order details (pricing, quantities, delivery dates) are correct Customer Communication: Acting as a first point of contact for client queries and after sales issues Providing updates on order status, delivery times, and product availability Sales Support: Supporting the sales team with administrative tasks and preparing quotes Assisting with customer account management and tracking repeat orders Shipping & Logistics Coordination: Liaising with couriers, freight companies, and warehouses to coordinate dispatch Tracking international deliveries Database Management: Updating and maintaining customer records, sales reports, and order history Ensuring data accuracy and supporting reporting requirements Stock & Inventory Liaison: Checking stock levels and liaising with warehouse or production teams Flagging stock issues and helping to manage lead times General Administrative Duties: Filing, document control, and email correspondence Supporting team meetings, preparing paperwork, and general office tasks Desired Skills and Experience Proficient in Microsoft Office particularly Excel. Excellent verbal and written communication. Strong organisational skills with the ability to multitask effectively. Proven time management and ability to meet deadlines under pressure. Strong customer focus with a proactive and professional approach. Previous experience in a similar role. This is a fantastic opportunity to join a lovely family feel team within a forward-thinking global organisation. You will work in a collaborative environment where your contribution directly supports the delivery of essential services to customers. If you're ready to take the next step in your career, we'd love to hear from you. Please apply now or get in touch with Jo Thompson - jo@xpertrecruitmentltd.co.uk for more information. Feel free to contact me directly with any questions about the role or the recruitment process. Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.