Office Based. Shift Work (see hours below)
Salary:- Circa £45,000 per annum depending on experience + Bonus. OTE £50,000 per annum depending on experience.
MC Truck & Bus Ltd (part of the MC Group) is a successful and established truck dealer in the South of England. We operate several multi-franchised dealer points plus a dynamic rental business offering innovative business solutions to vehicle operators.
An opportunity has arisen for a Shift Manager - office based (Workshop Controller) to join the team at Maidstone depot. This important and challenging role requires a self-motivated, ambitious & driven individual with excellent vehicle industry knowledge. Applying your knowledge of heavy vehicle mechanics you will effectively delegate technical work to the Workshop Technicians. You will be supported by a Shift Supervisor. Duties will include:-
· Motivating and managing a shift of Technicians ensuring efficiency & productivity targets are met
· Issuing work to Technicians appropriate to their skill set
· Ensuring repair and service work is carried out to a high standard, monitoring quality
· Ensuring workshop performance targets (GP, Efficiency, Productivity) and customer expectations are met
· Obtaining the correct level of authority to carry out repairs
· Maintaining & using the In-House Tranman system to obtain authority for In-House & MCR vehicles
· Maintaining accurate paperwork in all areas
· Processing job cards in a timely manner ensuring daily WIP targets are met
· Liaising with customers and suppliers, dealing with customer queries and complaints & ensuring
· To proactively manage & achieve customer expectations
· Monitor Volvo campaign completion
· Maintaining and using the Volvo Dealer Point System fully
· Ensuring staff follow Health & Safety procedures
· To monitor adherence to Health & Safety in the workshop and take an active role in carrying out any improvements/action plans as required.
-This is an office based role (not hands on technical) = would suit a Technician or Supervisor looking to progress.
To succeed in this important and challenging role you will need to demonstrate;
· Excellent organisational skills
· Strong leadership and communication skills
· The desire to provide the highest level of customer service
· Good technical knowledge
· Experience of running HGV or PSV workshops
· Experience of managing people
· Good IT skills
· The ability to work under pressure
The successful candidate will be required to work alternating shifts:-
Earlies
Monday – Thursday 05:45 – 14:30
Friday 05:45 – 14:45
Lates
Monday – Thursday 1.30 pm – 10.15 pm
Friday 1.00 pm – 10.00 pm
Alternate Saturday 6.00 am – 1.00 pm
Benefits include: - 31 days holiday inclusive of bank holidays rising to 33 with service, company contributory pension plan and free life assurance.
Job Type: Full-time
Pay: £45,000.00-£50,000.00 per year
Benefits:
* Company pension
* Life insurance
* On-site parking
Application question(s):
* This is an office based role. Do you have experience of workshop control or similar in the motor industry?
Work Location: In person