1. Job title: Call Operator
2. Location: Careline, Ringwood, Hampshire, BH24 3FA
Do you want a role where you can make a difference? Are you looking for flexibility with hours or ad hoc work?
What you’ll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
3. Accurately logging each call and inputting information into our CRM call handling platform
4. Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
5. Customer service experience whether that be from call centres, retail, hospitality, or the care sector
6. Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
7. Someone with an empathetic approach
8. Good standard of English and ability to enter data into systems accurately
9. Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What you can expect in return
10. Competitive rates of pay, dependent of experience, £12.71 per hour
11. Zero hour contract
12. Fantastic Colleague benefits
13. Supportive and friendly team
14. Extensive training from initial induction and throughout your career
15. Career development opportunities
16. Safe, secure and contemporary offices based in Ringwood
17. Free on-site parking
18. Rewarding work; you’ll be making a positive difference every day
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