Customer Relations Co-ordinator
Salary: £28,225.60 per annum
Hours: Full-time, 40 hours per week
Job Type: Permanent
Location: Brokerswood Holiday Park, BA13 4EH
Why Join Us
* Competitive Salary
* Discounted Holidays at our picturesque UK holiday parks
* Discounted Meals at on-site restaurants
* 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro rata for part-time roles)
* Company Sick Pay
* Pension Scheme & Life Assurance
* Continuous Training & Development Opportunities
* Be part of a company with 90 years of family values and a commitment to sustainability
What You’ll Do
* Lead and develop the Customer Relations team to deliver excellent service and performance standards.
* Oversee all guest and owner services, including reception and the park shop.
* Manage communication with owners and guests, ensuring updates are shared in a clear and engaging way.
* Coordinate the annual events calendar, creating memorable moments that enhance the owner and guest experience.
* Respond promptly to queries and complaints, ensuring feedback drives continuous improvement.
* Collaborate with housekeeping and maintenance teams to ensure accommodation readiness and consistent presentation standards.
* Oversee reservations and partnerships to ensure smooth processes and a seamless guest journey.
* Maintain key systems and records, including ANPR, ParcVu, and owner databases.
* Conduct regular stock checks across key areas, including the shop, accommodation inventory and linen supplies.
* Support the coordination, packing and distribution of linen, including carrying out spot checks on lodges to ensure standards are met.
* Ensure compliance with all Health & Safety and licensing requirements.
* Participate in the park’s on-call duty rota as required.
* Deputise for the General Manager or Operations Manager when required and support the wider leadership team.
Who We’re Looking For
* Proven experience in Customer Relations or Guest Services within a holiday park or hospitality environment.
* Strong leadership and communication skills, with the ability to motivate and inspire a team.
* Excellent problem‑solving and decision‑making abilities.
* Working knowledge of Microsoft Office, reservation systems and stock control processes.
* Customer‑focused mindset, with the drive to deliver outstanding service.
* Highly organised and reliable, able to multi‑task and remain calm under pressure.
* Professional, confident, and able to handle sensitive situations with discretion.
* Full UK driving licence preferred.
Why Choose Haulfryn
* Exceptional Locations: Work in a place that inspires.
* Family Values: Join a supportive, community‑focused team.
* Nurturing Nature: Sustainability is at the heart of what we do.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
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