Send To a Friend Overview Reference 58e04046a357db6c Salary £26,000 - £26,000/annum bonus and benefits Job Location - United Kingdom England West Midlands Warwickshire Southam Job Type Permanent Posted 02 September 2025 Customer Service Advisor Salary £26,000 per annum quarterly bonus Pension, life assurance, Westfield healthcare cash plan. Monday to Thursday: 8:30 to 17:00 hours. Friday: 8:30 to 16:00 hours. Southam, Warwickshire To provide comprehensive Customer Service Advisor to the company's customer base, both direct and online customers. Customer Service Advisor Overview The Customer Service Advisor encompasses the management of existing customers, principally the receipt of orders, query and compliant handling, and regular outbound communication as well as upselling and product gap fill. The candidate will be responsible for a mixture of customer accounts, including key accounts that are assigned to you. It is expected that the Customer Service Advisor will be able to manage all customer accounts when necessary. All customer interactions will be managed through our Hubspot CRM system and Merlin Order system. Receipt of orders from telephone, e-mail and web sources Entering orders onto Merlin system Upsell to customers on inbound (telephone) order capture Preparation of customer quotations Provision of product advice (including product specifications, MSDS sheet, etc) Provision of reports as required by customer (in conjunction with IT department) Facilitating provision of samples (in conjunction with purchasing department) Maintenance of customer records on sales systems Query handling (progress of order, account balance and complaint handling) Participation in regular sales meetings Training Full in-house process and computer skills training. You will have previous experience of working directly with customers, be able to draw on mix of skills including internal sales, Customer Service and Telesales together with experience of working with computer-based sales order and/or CRM systems. Ability to work with computers Good communication Numeracy Personable and enthusiastic Willingness to work as part of a team Happy to work to deadlines If this sounds like you apply today Search Results Apply Now Shortlist Send To a Friend