Overview
Join to apply for the Customer Service Advisor role at Robert Walters
This range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Service Advisor
Salary: £26,672*
Location: Warrington, fully onsite
Hours: 3-week rotational shift pattern: early, mid, and late shifts on rotation. The schedule is based on working 5 days out of 7 each week (weekend work)
* Wk 1: 07:30 to 16:00
* Wk 2: 11:30 to 20:00
* Wk 3: 13:30 to 22:00
*10% uplift on pay between 9pm-12am
What you'll do
* Servicing inbound contacts regarding online account queries.
* Providing customers with professional and friendly service via live chat, telephone and email.
* Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
* Resolving all customer account queries efficiently and in a timely manner.
* Liaising internally with other departments to resolve customer queries.
* Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.
What you bring
* Experience working in a fast-paced environment.
* Ability to deliver best-in-class customer interactions.
* Positive approach to learning new things.
* Curiosity about the industry.
* Strong problem-solving abilities.
What sets this company apart
This company is dedicated not only to its customers but also its employees, providing an environment where people can learn, develop, and grow both professionally and personally.
* Extra Rewards: Unlock bonuses to boost your income.
* Future Security: Build savings with monthly pension contributions.
* Family Support: Enhanced Maternity & Paternity Pay for life's big moments.
* Refer & Earn: Get rewarded through their 'Refer a Friend' program.
* Peace of Mind: Death-in-service benefit for financial security.
* Smart Savings: Enjoy discounts and cashback from top retailers.
* 24/7 Healthcare: Access virtual GP services anytime for you and your family.
* Mental Wellbeing: Get support through counselling and self-help resources.
What’s next
Ready for an exciting career move? Don’t miss out on this fantastic opportunity!
Apply today by clicking on the link. We look forward to receiving your application.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Seniority level: Associate
Employment type: Full-time
Job function: Customer Service
Industries: Professional Services
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