With our headquarters in central Birmingham and teams across the UK, we’re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work — because getting that right drives better outcomes for our clients, customers, and each other.
What You’ll Be Doing
No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.
* Provide expert guidance and oversight to ensure consistent, high‑quality property management service.
* Train, coach, and mentor team members, supporting effective onboarding and adherence to company standards.
* Conduct regular 1‑2‑1s to review wellbeing, performance, and development progress.
* Complete routine quality checks to maintain accuracy, compliance, and excellent customer experience.
* Manage and resolve escalated or complex enquiries, offering specialist support where needed.
* Offer floating regional support and cover absences to maintain seamless service delivery.
* Coordinate business updates and represent the team in regional and spotlight meetings.
* Support complaint handling and monitor social media to ensure maintenance issues are addressed promptly.
* Oversee logging and progression of maintenance requests, including urgent or business‑critical incidents.
* Collaborate with senior leaders to identify training needs and contribute to team development.
* Assist with onboarding new clients and developments, ensuring smooth transitions and consistent standards.
What You Need to Succeed
* Excellent written and verbal communication with a high level of written English
* Experience in leading and motivating a customer service focused team.
* A track record of delivering a high-quality customer service and administrative tasks
* The ability to proactively problem solves, and find solutions to complex issues
* A commitment to continued professional learning and development
* Proficient IT user, able to use Microsoft packages as well as a range of internal systems
Why Join Us?
* Time to Recharge: 25 days’ holiday plus bank holidays
* Future Security: Enhanced pension scheme based on role
* Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
* Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
* Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
* Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
* Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
* Mental Health Support: 24/7 mental health services
* Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
* Giving Back: One volunteer day annually to support a charity or cause close to your heart
* Benefit Platform: One online platform for all benefits and recognition
At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.
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