Client-Facing Cloud Implementation Specialist
South West (Hybrid - travel across Devon & Somerset)
£32,000 - £35,000 + benefits
The Role -
We're looking for a Client-Facing Cloud Implementation Specialist to join a growing Digital Services team within a well-established professional services environment.
This is an excellent opportunity for someone from a technical support, MSP, or IT service background who is ready to step into a more client-facing and consultative role.
You'll support businesses as they transition onto modern cloud accounting platforms such as Xero and QuickBooks Online, helping them through onboarding, data migration, and go-live support.
This is a hands-on role where you'll combine technical troubleshooting, systems understanding, and client communication to deliver smooth implementations across multiple clients.
What you'll be doing -
Supporting clients through cloud accounting migrations (Xero & QuickBooks Online)
Running discovery sessions to understand current systems and processes
Helping design efficient, simplified future-state workflows
Managing onboarding journeys from setup through to go-live
Troubleshooting data, integration, and configuration issues
Supporting bank feeds, chart of accounts, and system setups
Working across internal systems and onboarding tools
Improving data quality and supporting process standardisation
Communicating clearly with non-technical stakeholders
Providing support to junior team members and assisting with quality checks
Requirements -
We're open on background - the key requirement is strong technical aptitude and communication skills.
You'll likely have experience in:
1st line / 2nd line IT support
MSP / managed service provider environments
SaaS support or software implementation roles
Internal IT support looking to move into client-facing work
You'll also be:
Confident troubleshooting technical issues across multiple systems
Comfortable speaking with clients and explaining technical concepts simply
Interested in moving into a more consultative, client-facing role
Open to learning new platforms (including accounting systems)
Organised, proactive, and able to manage multiple priorities
You'll get real variety, ownership of work, and exposure to business change projects - not just ticket-based support.
If you come from an IT support, MSP, or technical services background and are looking to step into a more client-facing implementation role working with cloud systems, we'd love to hear from you.
Apply directly or get in touch for a confidential conversation.
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