Overview of Role: To ensure the highest standards of service and customer care are maintained regarding all aspects of Food & Beverage operations within the hotel. To include Conference & Banqueting, Restaurant, Lounge, Bars and Room Service, working within a service and sales-led culture. Key Responsibilities: To ensure professional Guest focus at all times, to ensure all Guests are acknowledged warmly wherever you find them throughout the Hotel To be an ambassador for Tylney Hall Hotel and promote our varied services and events to all guests To arrive on shift well-presented and ready to work, report immediately to the area supervisor and take responsibility for ensuring you are equipped for the required tasks (eg; order pad and pen, bottle opener) To attend pre-shift briefing as required, and to follow the direction of supervisory staff on duty with regard to tasks, asking for assistance if you are unsure or need support To proactively seek out tasks to complete, and to support the supervisory staff on duty at all times At Elite Hotels, we have a single-minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.