Job Title: Property Manager
Location: Bury St Edmunds
Brand: Leaders
Salary: £28,000 OTE inclusive of commission
Hours: Monday-Friday 9am-5.30pm
About Leaders:
Leaders, as part of the Leaders Romans Group, is a well-established and reputable property group across the UK. With a history rooted in providing exceptional property services, Leaders has earned a commendable reputation for its commitment to professionalism, client satisfaction, and expertise in the property market.
Job Summary and Key Responsibilities:
Reporting to the Team Manager/Head of Centre, Leaders is seeking a Property Manager to join our dedicated and dynamic team based in Bury St Edmunds. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments, and ensuring a smooth process throughout the tenancy from beginning to end.
Key Responsibilities:
1. Provide excellent levels of both telephone and written communication for the duration of the tenancy.
2. Accept and understand tenants' maintenance requirements, providing a triage service to try to resolve issues.
3. If unable to resolve, communicate this to the landlord with a solution to the problem and arrange works with a dedicated contractor.
4. Update all parties on a regular basis by phone, email, or text and log notes.
5. Make regular ‘well-being’ calls to the landlord.
6. Work with the property management team to ensure that all works are completed and invoiced within 21 days and update customers on progress.
7. Ensure that all mandatory compliance/legislation is in place on all properties, and if this has not occurred, ensure that company processes have been followed.
8. Work with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated with in line with company policy.
9. Place calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check-out process and time frames.
10. Deal with non-managed deposits who are part of the No Deposit Scheme.
11. Ensure the check-out process is followed and communication is sent out within company processes via the Depositary site.
12. Work with team leaders, head of centres, and branch network to understand the reason for any lost units.
13. Maintain high levels of communication with internal and external customers.
What are we looking for:
1. Excellent communication, written and verbal.
2. Professional telephone manner.
3. Organisational skills, time management, and attention to detail.
4. Full UK Driving License Required.
What we can offer you:
1. Proven track record for career growth and advancement within the company.
2. Market-leading training and ongoing professional development.
3. Access to a diverse portfolio of properties.
4. Supportive and collaborative team environment.
Benefits:
1. Competitive base salary and additional incentives.
2. Quarterly and yearly awards including trips abroad.
3. Salary sacrifice pension scheme.
4. Generous holiday allowance, increasing by 1 day per year based on service.
5. Excellent parental leave and newly introduced fertility policy.
6. Staff discounts.
Leaders Romans Group is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leaders Romans Group does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.
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