Overview
Marsh Commercial is one of the UK’s leading commercial insurance brokers, part of the global Marsh Group. We serve a diverse community of clients with insurance, risk management, and employee health and benefits solutions. We have a fantastic opportunity for an Account Handler to join our brand-new Mid Net Worth (MNW) team. In this role, you will manage a portfolio of MNW clients, handling new business, mid-term adjustments, and renewals, while providing comprehensive client service.
We will rely on you to build strong client relationships with insurers to secure the best terms and pricing for clients, gather client information, produce policy documents, and maintain accurate records of all communications. You will focus on client retention and portfolio growth through excellent relationship management, referrals, and cross-selling opportunities.
Responsibilities
* Handle new and existing customer enquiries for Mid-Net Worth clients, managing new business, mid-term adjustments, and renewals with full client servicing.
* Support clients as part of a dedicated team, ensuring all requests are dealt with promptly, correctly, and in compliance with regulatory guidelines.
* Build and maintain strong relationships with insurers to secure the best terms and pricing for clients.
* Gather relevant client information and documentation, produce required policy documents, and maintain accurate records of all communications.
* Focus on client retention and portfolio growth through excellent relationship management, referrals, and cross-selling opportunities.
What you need to have
* Previous experience in a client/customer-facing role, which may come from insurance or other sectors such as retail, hospitality, or food & beverage.
* Strong literacy, numeracy, administration, and communication skills demonstrated through qualifications or education.
* Ability to remain calm under pressure and work flexibly when needed.
* Excellent organizational skills with the ability to manage multiple enquiries simultaneously.
* Proficiency with Microsoft Office and similar software tools.
Nice to have
* A genuine desire for a long-term career in the insurance industry.
* A strong eagerness to learn and pursue further insurance-related qualifications.
* Prior insurance experience, although not essential.
About Marsh McLennan
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. We are committed to embracing a diverse, inclusive and flexible work environment and to equal opportunities for all. We are an equal opportunities employer and provide reasonable adjustments to candidates with a disability as required by law.
Marsh McLennan is committed to hybrid work. All colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week when the full team is together in person.
For more information, visit marsh.com, or follow on LinkedIn and X.
Equality and Accessibility
We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnicity, gender, parental status, race, religion or beliefs, sex/gender, sexual orientation, or any other characteristic protected by law. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.
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