We're hiring
After Sales, Returns & Customer Experience Coordinator (B2B + B2C) working on Jordan Fitness Group (including Motorcycle Turntables + Metalwork)
Location: Kings Lynn (on-site)
Salary: O/A
Calm under pressure? Organised to your bones? Love turning "this is a problem" into "sorted"? We're looking for a customer-first problem solver to own the aftersales experience across our trade customers (B2B) and website customers (B2C).
You'll handle complaints, returns, delivery queries and post-delivery care, keep customers informed, and make sure issues are resolved properly — while also building smarter ways of working (templates, checklists, triage, updates, repeatable processes).
You'll be doing things like:
Running complaints end-to-end (investigate → solution → action → close)
Managing returns/replacements/refunds/credits
Coordinating couriers, collections, redeliveries
Supporting leasing paperwork + export documents where needed
Removing invoice blockers so payments don't stall
Making aftercare calls + spotting repeat order opportunities
Using AI to work smarter and improve customer communications + internal workflows
We're looking for someone with:
2–5 years in Aftersales / Customer Service / Order Management (B2B ideal)
Strong phone + email skills and confident problem-solving
Evidence of using AI in a practical way at work
A collaborative style (Sales / Finance / Warehouse / Logistics)
A proactive "I'll fix it" mindset, not a "not my job" vibe
What you'll get:
Ownership + variety
Product/process training
Gym access on-site
Private healthcare option after qualifying period
A team focused on improving systems, not blame
Apply:
Send your CV and a short note on why you're a fit (and an example of how you've used AI to improve work).