Pharmacy Operations Manager - PCN Services
Location: Bradford City Centre (On-site only)
Salary: £60,000 – £70,000 per annum (DOE)
Full-Time | Permanent | Monday to Friday
Are you a clinically qualified pharmacist or nurse with operational leadership experience?
Do you thrive in fast-paced environments where clinical insight meets strategic delivery?
Join a fast-growing, award-winning healthcare provider delivering high-impact pharmacy-led services across Primary Care Networks (PCNs). As they continue to expand nationally, they are now seeking a Clinical Operations Manager to lead a significant clinical workforce, shape service quality, and provide expert oversight where clinical judgement is required.
The Role:
This is a senior operational leadership position responsible for a team of ~40 pharmacists and pharmacy technicians. You’ll combine strong people management and service delivery oversight with the clinical credibility to support teams through complex or escalated issues. The role is predominantly operational, but your ability to understand, review, and intervene in clinical matters is vital.
You will work closely with other operations managers, leadership teams, and clients across PCNs and GP practices to ensure performance, compliance, and continuity of care.
Key Responsibilities:
* Manage a team of ~40 clinical staff across multiple primary care sites
* Oversee rota planning, annual leave, training compliance, and clinical upskilling
* Provide clinical oversight on complex queries, complaints, and error resolution
* Ensure adherence to NHS, GPhC, and ICB governance and quality frameworks
* Lead service delivery against internal KPIs and client expectations
* KPIs include complaints and error handling, annual leave tracking, patient/surgery feedback, meeting notes, overlooking rota gaps, monthly presentations to clients, sickness monitoring.
* Represent the organisation in client meetings, presenting service data and insights
* Maintain your professional registration (GPhC/NMC) and keep abreast of clinical best practice
* Contribute to internal process improvements, clinical service design, and team development
* Support succession planning and potentially step into future senior leadership roles
What We’re Looking For:
* Qualified pharmacist (GPhC registered) or nurse (NMC registered) – essential
* Operational leadership experience within primary care (e.g., ICBs, PCNs, federations)
* Strong understanding of ARRS roles, primary care structures, and NHS frameworks
* Proven experience managing large teams (ideally 30–50+ staff) in a clinical environment
* Able to combine strategic oversight with a hands-on, team-focused approach
* Comfortable leading in fast-paced, dynamic environments
* Resilient and solutions-oriented, with strong communication and stakeholder skills
* Familiarity with EMIS or SystmOne is highly desirable
Why Join?
* £60,000 – £70,000 salary depending on experience
* 25 days holiday + bank holidays
* Key role in a growing, clinically driven organisation with national impact
* Defined leadership development and progression opportunities
* Work alongside a highly engaged executive and clinical leadership team
* Access to employee wellbeing support, professional development, and retail perks
For a confidential discussion, contact Tom Fitch on 02393 874295 or send your CV to tfitch@compassltd.co.uk
Compass Associates Ltd is acting as a recruitment consultancy for this permanent vacancy.
Referral Bonus: Recommend someone for this role and receive £200 in John Lewis vouchers when they’re successfully placed.