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Client:
Teleperformance
Location:
Job Category:
Other
EU work permit required:
Yes
Job Views:
5
Posted:
05.05.2025
Expiry Date:
19.06.2025
Job Description:
Are you ready to take your career to new heights?
* Location: Natwest/Ulster Bank. Belfast City Centre - office based training and grad bay (7 weeks). Hybrid once training complete. Great public transport links!
* Shifts: Full time - 40hrs per week - hours worked between 07:00 and 01:00
* Training Duration: 3 weeks onsite training, 4 weeks grad bay onsite
* Probity Requirements: Credit, Criminal, Sanctions and Fraud check. Must also evidence the last 2 years employment history and last 5 years address history.
Description of the Job
Provide a proactive and reactive service to ensure customers meet all financial arrangements aligned with their financial goals.
Key Responsibilities
At first point of contact, deliver outstanding customer service and support organizational goals. Educate customers on banking options suited to their needs, complete processes accurately and compliantly, and ensure positive customer outcomes.
Join us as a Customer Service Advisor
* Deliver excellent service, keeping customer needs and goals in mind.
* Educate customers on banking methods and support their choices.
* Complete processes compliantly, providing seamless customer experiences.
What you'll do
Conduct financial reviews, manage your diary, and balance proactive and planned customer interactions. Responsibilities include supporting customer relationships, resolving complaints, and ensuring customer satisfaction.
The skills you'll need
Experience in customer service, relationship management, and organizational skills. Demonstrate excellent communication, regulatory environment experience, technology proficiency, and a customer-focused attitude.
What you get from us
* Perks at Work – Savings Discounts / Free Online Classes
* Help@Hand – Wellness resources, GP access, mental health, financial, and legal advice
* Critical Illness Cover – up to £10,000
* Cycle to Work Scheme
* Holiday Purchase Scheme
* Length of Service Awards
* Monthly Inspire Awards
* Refer-A-Friend bonus up to £1,200
* Monthly Wellbeing Webinars
* Dedicated Employee Experience Support
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