Job summary
An exciting opportunity has arisen for a full time (37.5 hours) Band 3 (2 whilst training) Nursing Assistant to join our Outpatients team sitting under the umbrella of Clinical Support to provide 12 months maternity cover. You will be assisting Dr`s and specialist nursing teams with the smooth running of the Outpatient clinics. We are looking for dynamic and highly motivated individuals to join a team of dedicated and enthusiastic staff members who strive to deliver care of the highest quality
Main duties of the job
The Outpatients department can offer opportunities to learn and develop skills in a wide range of different medical and surgical specialities. The successful candidate will need to have good communication skills with a flexible approach to working.
The successful candidate will need to demonstrate excellent interpersonal skills and a drive to promote a high standard of care for our patients. This post covers our West Suffolk Hospital site as well as clinics in our satellite sites at Thetford, Haverhill, Newmarket and Sudbury.
If you have the necessary skills, experience and qualities to help us to put patients first, please contact Cindy Benham, Sister, Outpatients on 3265 for an informal discussion or to arrange a visit.
About us
#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.
Details
Date posted
24 February 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,937 to £26,598 a year Per Annum, Pro Rata
Contract
Fixed term
Duration
12 months
Working pattern
Full-time
Reference number
C-A
Job locations
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Job description
Job responsibilities
Please see job description attached to view main responsibilities of role.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Job description
Job responsibilities
Please see job description attached to view main responsibilities of role.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.
Join us. What will you #BeKnown for?
Person Specification
Education and qualifications
Essential
* Holds National Care Certificate or be willing to undertake and complete within 12 weeks or starting
Desirable
* Functional skills level 1 Maths and English or GCSE equivalent
* Previous experience of being a Health Care Support Worker in outpatients.
Experience and knowledge
Essential
* Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
* Ability to work with staff from a diverse range of backgrounds
Desirable
* Experience of working within a health care environment.
* To demonstrate a range of procedures and practices, base level of theoretical knowledge
* Demonstrate through previous experience the ability to escalate concerns
* Ability to work in a multi-agency team
* Ability to work alone or in small team
Skills and abilities
Essential
* Good communication skills (written and verbal).
* Effective use of electronic solutions to support the delivery of patient care.
* Able to work as a team.
* Able to carry out well defined routine tasks.
* Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
* Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.
Personal qualities
Essential
* Committed to delivering high standards of patient care.
* Friendly, open, empathetic and compassionate.
* Professional outlook and positive attitude
* Able to meet the flexible needs of the role and duty roster. Including some Saturdays and evening clinics.
Desirable
* The ability to commute to the outreach sites in Newmarket, Thetford and Sudbury.
Person Specification
Education and qualifications
Essential
* Holds National Care Certificate or be willing to undertake and complete within 12 weeks or starting
Desirable
* Functional skills level 1 Maths and English or GCSE equivalent
* Previous experience of being a Health Care Support Worker in outpatients.
Experience and knowledge
Essential
* Experience working in a healthcare, social care organisation/setting or service industry requiring people contact.
* Ability to work with staff from a diverse range of backgrounds
Desirable
* Experience of working within a health care environment.
* To demonstrate a range of procedures and practices, base level of theoretical knowledge
* Demonstrate through previous experience the ability to escalate concerns
* Ability to work in a multi-agency team
* Ability to work alone or in small team
Skills and abilities
Essential
* Good communication skills (written and verbal).
* Effective use of electronic solutions to support the delivery of patient care.
* Able to work as a team.
* Able to carry out well defined routine tasks.
* Able to work on own initiative, following direction/supervision by a Registered Healthcare Practitioner.
* Able to relate well with patients/relatives/visitors/ Colleagues/the multi-disciplinary team and wider Trust staff.
Personal qualities
Essential
* Committed to delivering high standards of patient care.
* Friendly, open, empathetic and compassionate.
* Professional outlook and positive attitude
* Able to meet the flexible needs of the role and duty roster. Including some Saturdays and evening clinics.
Desirable
* The ability to commute to the outreach sites in Newmarket, Thetford and Sudbury.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Employer's website
(Opens in a new tab)
Employer details
Employer name
West Suffolk NHS Foundation Trust
Address
West Suffolk Hospital NHS Foundation Trust
Hardwick Lane
Bury St Edmunds
IP33 2QZ
Employer's website
(Opens in a new tab)