A growing and dynamic flexible workspace provider in recruiting a Sales & Client Experience Manager Centre (Commercial & Client Experience) in beautiful refurb office. This is an exciting opportunity for a commercially focused professional who enjoys selling meeting rooms, building client relationships, marketing services, and networking locally to grow business revenue and centre engagement.
Location: Reading (Fully Site-Based – 5 Days per Week) Salary: £50,000 Base Salary + OTE £55,000–£60,000 Employment Type: Permanent Working Hours: 40 Hours per Week
Role Purpose
The Centre Commercial & Client Experience Manager will be responsible for driving commercial growth and client engagement across the centre, with a strong focus on meeting room sales, coworking memberships, and events revenue. This role is ideal for someone who thrives in a customer-facing, sales-led environment, enjoys networking within the local business community, and takes pride in creating a vibrant, professional workspace experience. While operational oversight is required, the primary emphasis of the role is commercial performance, relationship building, and revenue generation, rather than traditional operations management.
(Note: This is not a traditional operations-led role — the focus remains on client engagement and commercial success.)
Key Responsibilities:
Commercial Growth & Revenue Generation Drive revenue through the sale of meeting rooms, event space, and coworking memberships Proactively identify and secure new business opportunities through networking, referrals, and local partnerships Build strong relationships with existing clients to encourage repeat bookings and upselling Promote the centre’s facilities and services to prospective customers Achieve and exceed monthly and annual revenue targets Maintain accurate sales pipelines and reporting activity Work collaboratively with the wider business to maximise commercial performanceMarketing & Community Engagement Support and deliver local marketing initiatives to promote centre services Attend and host networking events to increase brand visibility Create engaging community events that encourage client interaction and retention Use digital channels, local partnerships, and promotions to drive enquiries Act as a visible ambassador for the centre within the local business communityCustomer Experience Deliver a high-quality customer journey from enquiry through to booking and ongoing use Provide exceptional customer service to all visitors, members, and guests Build long-term relationships with clients to ensure high satisfaction and retention Manage customer feedback and identify opportunities to improve services Ensure meeting rooms and communal areas are presented to high standardsSite & Day-to-Day Coordination Oversee the smooth day-to-day running of the centre environment Coordinate meeting room bookings, event setups, and customer requirements Liaise with suppliers and contractors as required Maintain professional presentation standards across the centre Ensure health & safety processes are followed appropriately Proven experience in sales, meetings & events, hospitality, or flexible workspace environments Strong track record of selling meeting rooms, events, or service-based offerings Confident networker with the ability to build strong business relationships Experience promoting services through marketing and local engagement Excellent customer service and communication skills Target-driven with a commercial mindset Strong organisational skills and attention to detail Confident using Microsoft Office (Word, Excel, Outlook)Personal Attributes Highly motivated and commercially driven Confident engaging with businesses and clients Proactive and solutions-focused Professional and approachable Strong relationship builder Able to work independently and take ownership of performance Enthusiastic about networking and representing the brandBenefits
On-Target Earnings (OTE): £55,000–£60,000 Opportunity to work in a vibrant, professional workspace environment Career development opportunities within a growing organisationAre you confident in selling meeting rooms, building strong client relationships, and networking to drive new business?
Apply now for the Sales & Client Experience Manager