Microsoft 365 Support Engineer
Weareseekingahighlyorganisedanddetail-orientedMicrosoft365SupportEngineertojoinourteam.Thisrolefocusesonprovidingexpert-levelsupportacrossMicrosoft365services—particularlyEntraID,SharePoint,andPowerShellscripting.
The ideal candidate will have a strong technical background paired with excellent client-facing communication skills, demonstrating initiative and ownership throughout technical processes.
Key Responsibilities
1. Customer Onboarding & Implementation
* Support initial setup of client environments, including user accounts and SharePoint configurations.
* Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint access).
* Liaise between clients and development teams to escalate and resolve technical matters.
* Provide best practice advice on Microsoft 365 tenancy setup.
* Assist with data imports into SharePoint and resolve migration issues.
* Execute PowerShell scripts for automation and bulk changes.
2. Technical Support & Automation
* Act as an escalation point for 1st Line Support on Microsoft 365-related queries.
* Collaborate with support teams to resolve complex technical issues.
* Automate repetitive tasks to improve team efficiency.
3. Documentation & Knowledge Management
* Maintain and update internal knowledge bases and troubleshooting guides.
* Document client tenancy configurations and technical implementation notes
Key Requirements
* Strong client service mindset with excellent attention to detail.
* Comfortable working independently and in collaborative teams.
* Able to prioritise and perform under pressure in fast-paced environments.
* Strong communicator – both written and verbal – with confidence in client meetings.
* Analytical mindset with excellent troubleshooting capabilities.
Essential Experience
* Microsoft SharePoint – Advanced understanding of configuration and permissions.
* Microsoft Entra ID – Experience with access and identity management.
* PowerShell – Proficient in scripting and automation tasks.
Desirable Knowledge
* Microsoft Exchange Online
* Microsoft Purview
* Microsoft Teams
* Microsoft Copilot
Benefits
* 25 days annual leave + public holidays + your birthday off
* Professional development opportunities
* Private medical and dental insurance
* Life assurance
* Central Manchester office (3 days office-based)
Interested? Click Apply Now to join a growing, collaborative team supporting clients through their Microsoft 365 journey.
Microsoft 365 Support Engineer
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