Responsibilities
- Co-ordinating the day-to-day activities of the Field Service Engineers
- Interfacing with customers by telephone and email
- Raising and processing quotes on Salesforce and SAP for reactive site visits
- Being aware of technicians'/engineers' technical ability to support effective planning
- Provision of all relevant information prior to engineers' visits
- Ordering and booking spare parts to boot stock for all site visits
- Supporting our Smart Support Systems
- Arranging parts to be sent to site
- Supporting tooling administration activities
- Assisting with background operational and administrative tasks to support the efficient running of the planning function and wider service team
Qualifications
- Previous planning background is essential
- Customer rapport building skills
- Good telephone manner
- Assertiveness
- Ability to work under pressure and think outside the box
- To be self-motivated and have the ability to work on own initiative and as part of a team
- A flexible approach to working activities
- Good organisational skills
- Computer literate
- Good decision maker
Benefits
- Excellent training facilities and personal development plans for your career growth
- Flexible working / Hybrid working.
- Excellent pension scheme
- Increasing annual leave with length of service
- Free onsite parking and subsidised restaurant
- Family social events throughout the year
Company Information
Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 16,000 people worldwide, we have remained a family company and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out. The security of working for an international family-owned company who are a global driver within measurement instrumentation.
