IT System Administrator
Summary of Responsibilities
The main responsibilities and tasks of this position are as listed below, but not limited to these:
* Review and schedule daily system operation tasks; prioritizes and ensures completion of tasks, following established procedures.
* Ensure optimal availability of the computer systems, POS, Hotel Network and Guest Internet Network.
* Perform/handle backup operations, tape management, system failures, and recovery procedures.
* Maintain user accounts, user environments, directories and system security.
* Administrate Helpdesk tickets via Corporate Portal Helpdesk Support Suite.
* Administrate Servers and IT infrastructure appliances.
* Apply System patches and updates.
* Install and/or maintain hotel office computers, network, file servers, network cabling, printers, other related equipment, devices, and systems; adds or upgrades.
* Monitor and administer the network. Regularly review server/event logs to detect server, network and security issues.
* Investigate all hardware malfunctions; notify and coordinate maintenance service with contractors.
* Ensure that all shift activities, unusual occurrences, and status events are properly logged, investigated, reported and resolved.
* Monitor inventory of supplies needed for operational requirements and assist in keeping supplies stocked by relaying order requests to IT Manager.
* Ensure timely user notification of maintenance requirements and impact on system availability.
Qualifications
* 2 years Computer Operations and Networking.
* Microsoft Operating Systems.
* Microsoft Application products such as Word, Excel, Access, Powerpoint, Visio, Project, etc.
* Basic Networking knowledge (TCP/IP, LAN, WAN).
* Knowledge of Hotel Application Systems is a plus.
* Must be able to work shift, including weekends and Public Holiday.
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