We are seeking friendly and experienced receptionists to join a fantastic and long-established Veterinary practice. This will be based across both our Basingstoke and Tadley Practices.
As a small team, who are friendly and outgoing, you will be working closely with other receptionists and the clinical team. We are looking for a new member of staff to join us on a full-time basis initially on a 6-month fixed term contract which could potentially become permanent. The role of a veterinary client care receptionist is incredibly diverse, and no day is ever the same.
As a Receptionist/Client Care Assistant, you will be required to:
* Greet clients and their pets
* Liaise with veterinary practices
* Arrange appointments
* Deal with inbound enquiries
* Deal with billing and insurance claims
* General administration tasks
Join a practice you are proud to be part of
We are ISFM accredited and are a Silver-rated Cat Friendly small animal practice. We are based in a great location with excellent links to the M3/M4, (45 minutes drive to Heathrow and only 1 hour to the South coast). Basingstoke is also only a 40-minute train ride to London. In North Hampshire, you'll find historic treasures reflecting the local literary and military heritage as well as lively towns, great local food, and family attractions. You are also close to the North Wessex Downs Area of Outstanding Natural Beauty in North Hampshire, with its varied wildlife and stunning views.
P.S. We have plenty of space if you would like to bring your dog to work with you.
The perfect fit:
* Great communication skills both written and on the phone
* A desire to provide excellent customer care
* Good IT, numeracy, and literacy skills
* Previous experience in a veterinary environment is highly desirable
* A keen eye for detail and strong admin skills
* Flexible and approachable nature
Your shift pattern:
This is a full-time position and hours will vary Monday to Friday between 8 am – 6 pm, with 1:3 rostered Saturdays between 7:45 am - 12 pm.
We are offering a competitive hourly rate (£23,878.40 pa).
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers
* Pension scheme
* Discounted staff pet care
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion, and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are eager to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
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